Conditions of use

Introduction

The following websites : www.dragonsports.eu, www.chinatown-shop.com and www.dragonfitness.eu are edited by e-France (French limited company, SARL), located at 304 rue Gustave Eiffel, ZAE Quartier d'entreprises Europe, 34290 Montblanc in France.

The company e-France is registered in the Registre des Commerces et des Sociétés (Register of Shops and Companies) of Béziers under the number 529 731 978, with the following intra-community VAT number : FR 35529731978.
You can contact us by calling this number : +33 952215739 (no surcharges) or via our contact form : click here.
You can also read our Company introduction if you want to have more details on our company.

The following terms and conditions are a translation of the French Terms of Sale. Should there be any disagreement about the content of said terms, the original French version will prevail.

Below, the term "the Website" refers to one of our websites to which you access.

Terms of sale

The following terms of sale ("terms") are made between e-France and any other physical person intending to buy one or more of the products sold on our website.
These terms apply to any order and operation linked to the products and services offered on the Website, property of the SARL e-France company. Use of services provided on the Website is subject to the guidelines and the terms of sale. By using our website you recognize to have read and agreed to these rules for any order or other commercial operation done on the Website, or through any personnel member of e-France should your order be done through e-mail, phone, mail or through a direct sale. SARL e-France may, at its sole and exclusive discretion, change portions of the Terms and Conditions at any given time by updating the contents of this page. The new conditions are applicable from the moment they are uploaded. Continued use of the services provided by the Website after any change to these terms will be considered acceptance of those changes.

Compliance with legislation about weapons sales

The sale of weapons subject to French legislation is strictly forbidden to minors.
Some articles sold on our website are subject to French legislation on weapons. Therefore D categorized weapons and materials can only be delivered to people over 18 on any French territory (Corsica and overseas included), as well as Monaco. In countries pertaining to the European Community (France excluded) are deliverable only the articles freely sold in France.

Prices of products and services

The prices of any product or service shown is in Euros, all taxes included and shipping fees excluded. They can be changed at any moment without notice. Articles will be billed according to the shown price at the moment of purchase. However, should the price registered in a confirmed order show an important difference with the true value of a product, e-France reserves the right to cancel that order. This remains an exceptional procedure. For a delivery outside of the EC, any prospective fees linked to customs or local taxes remain fully borne to the customer (see Customs, local taxes and respect of legislations section).

Payment methods

e-France accepts the following payments methods for any purchase done with a “private” account :

• Credit card
• Paypal*
• Bank transfer
• French administrative transfer
• cash (cash payments are only possible with a withdrawal on site)

*The conditions of use of Paypal don’t allow the payment of a few of our products with their service. This information can be found on each concerned product’s description).
For any other payment not found on this list contact us.
e-France doesn’t accept Paypal payments for reseller accounts (called “professional accounts”).
e-France accepts the following payments methods for any purchase done with a “professional” account :

• Credit card
• Bank transfer
• cash (cash payments are only possible with a withdrawal on site)

Discount, coupons and special prices

Please refer to the page Clubs, professionals & retailers for the conditions of use, eligibility and validity of coupon codes, discounts and special prices for professionals.

Presentation of our products

The products sold on our website are authentic and genuine, the brands are sold under an official license.
We are not held responsible for any typographical error, any omission, or any product modification. The products can be different from the shown pictures and the product models can change without prior notice. Pictures aren’t included in the contractual field.

Ordering

To place an order on the Website, you must first identify yourself with your email address and password. If it’s your first order, you must first create an account.
You can order our products online on our website. We also accept order placed by email, mail, telephone, or directly in our locals.
Once your basket is confirmed you will need to choose a delivery method (if the order isn’t withdrawn in our deposit), as well as your payment method.
Once the payment is confirmed, the sales contract with the Website is formalized. Any order implies acceptance of the prices and descriptions of the products available on the Website. The Website will confirm reception of your order as soon as it’s validated by sending you an email on the address supplied upon the creation of your account.
In certain cases : failure to pay, wrong address, or any other problem linked to your account, e-France reserves the right to block your order until the problem is solved.

Order processing

An order is definitely concluded when we have cashed the payment. In the case of a deferred payment (Paypal or transfer), the order will be concluded once we have cashed the payment.
We reserve the right to do checks for orders of an important amount and/or not process orders that we judge to be suspect due to litigations on previous orders. Of course, if the payment has already been cashed, we will reimburse it all.

Order preparation and expedition times

• In the case where all of the products of a same order are marked “in stock”, the order is prepared and sent within 48 hours after payment validation (exceptional cases excepted).
• In the case where a (or some) product(s) of a same order is (are) marked as available with procurement delay), the order is shipped after the expiration of the longest marked delay (see Product availability).
• If an order contains products belonging to both those categories, and you wish separated shipments, please contact us.

Product availability

The products sold on our websites are marked “in stock” or with a procurement delay. In that case, product stocks are limited and the delay is the necessary time needed to restock. Therefore, the procurement delay is the observed amount of time needed in working days during which we are restocking the product with our supplier.
Please be warned, this delay is an indicative time that can change because of delays or if it’s out of stock. This delay is indicated in working days (Monday to Friday except for public holidays). Your order’s preparation delay is the longest procurement time amongst the products of your order.
If an (the) ordered product(s) is unavailable (temporarily or permanently), we commit in the 14 days following the payment validation date to inform you via email or telephone. You must confirm by writing the chosen arrangement. After a 3à day delay after the day when we informed you an in the absence of an answer from you, the concerned products will automatically be canceled and reimbursed. The rest of the order will be shipped.
When the product is unavailable we commit to offer you :
To ship the concerned product(s) under an additional delay (confirmed by the supplier)
Or :
The possibility of choosing another product of the same type and price.
If none of these solutions suit you, we will proceed to the reimbursement of the amount in question, by credit card payment, bank transfer, Paypal reimbursement or as credit on your account.

Customs and local taxes, respect of laws

SARL e-France will not be held responsible should local legislation (in the countries where products are shipped) not be respected. It is up to the client to check and make sure with the local competent authorities if the products he intends to buy can be imported and used. Therefore, it’s the client’s responsibility to make sure the products he’s ordering are authorized and aren’t submitted to particular restrictions, or that he’s in possession of the necessary authorizations to import said products.
All of the taxes due to the importation or the reception of any of our products outside of the European Union are entirely borne to the customer. Eventual custom fees and/or local taxes will be charged to the customer and aren’t included in the selling prices.

Merchandise delivery time

The mentioned delivery times (routing) for each expedition methods are indicated by each carrier (colissimo, chronopost, et DB Schenker). Nevertheless, they are indicative delays except for Chronopost, for which the delivery time is guaranteed. Under no circumstance can we be held responsible for consequences due to a carrier’s lateness in delivery. Shipping delivery times don’t include the order processing time, see Order preparation and expedition times for more information on the subject.
See Shipment & shipping cost page for more information on shipping costs and routing times.

Merchandise delivery

During the delivery, it is up to the client to check while the delivery man that the parcel hasn’t been opened or damaged during transport, and refuse it should that be the case, without which the delivery will be judged conform.
If a parcel is lost, we commit to reimbursing the entirety of the purchase amount, once the parcel is correctly declared as lost by the carrier in charge of the routing, and if and only if the necessary steps to establish a loss declaration have been done by the customer in the allotted times by the conditions of use of said carrier’s service.
In the case of a delivery by the classic postal services (Colissimo, Chronopost), and to be able to make a reclamation if the products were damaged.
In the case of a delivery by carrier (DB Schenker), and to be able to make a claim if the products were damaged during transport :

• You have to unwrap the products in the presence of the delivery man and check if the merchandise wasn’t damaged.
• If certain products are damaged, you have to precisely write down on the delivery form any abnormality and the damages suffered by the merchandise with the reference (or name) and quantity of the involved products.
• Don’t sign the delivery slip before writing down any reserves you may have on the product (quantity of parcels missing or damaged, type of damages incurred; number of missing or damaged parcels, type of damage; tears, wetness, deep scratches, breakage, deformation...).
• Should the driver refuse to wait until the parcels have been fully checked, we recommend not signing the delivery slip before writing the following reserves ‘’inspection impossible because the driver is refusing to wait until the parcel(s) is (are) fully checked».
• If in doubt, you can also refuse to sign the delivery slip to send back the parcel.
• You must also imperatively contact us in the 24 hours following the delivery to warn us of the problem, without which the carriers reserve the right to refuse any claim.

You must confirm your precise reservations by registered letter addressed to the carrier within a maximum of 3 days after receipt of your goods (according to article L133-3 of the Commercial Code). All of these conditions must be met for a claim to be legally valid.

Claim and after sales service

Right of withdrawal

In accordance with the DGCCFR, if the ordered products are deemed unsatisfactory by the customer, then they commit to creating a return request through the the Website account’s customer area. The return authorization will be sent by mail in the 24 working hours indicating the steps to take.
As soon as the return authorization is confirmed by email, the customer is committed to sending the designated products (expenses fully borne to the customer) to our closest deposit (an address will be confirmed by email return) in the 14 days following reception of the order (proof such as a tracking number may be asked for if the parcel arrives late to our deposit). Past this delay (starting from the confirmed reception date by Chronopost or any other carrier service used), no exchange or reimbursement will be done and return fees will be charged).

Products that can’t be exchanged or taken back :

• Any product with the explicit following mention«Can not be exchanged or refunded» on the product detail page.
• Any product which name contains«[End of stock]» or «[End of series]».
• Any incomplete or damaged product, or with a deteriorated original packaging.
• Any product on sale and/or purchased during sales periods.
• Personalized or customized articles (with voluntary modifications asked by the buyer such as embroidery, flocking, serigraph) and any other type of markings.
• For hygienic reasons, products such as underwear, shells, boxers, chest protectors, training masks, mouth protectors, nutrition products, creams, oils, ointments, and any other product, clothes or accessory of a similar type.

The reimbursement will be effective in a maximum time of 14 days after reception of the products sent back to our locals. The reimbursement will take place by attribution of a purchase credit (gift voucher) on your customer account or a direct reimbursement.
Total reimbursement of the order, shipping costs included, is only done if the entirety of the products on the order are given back. In other words, only received products (in our deposit) will be reimbursed to the client.
In accordance with the DGCCFR, reimbursement of shipping costs in the case of a retraction is limited to standard shipping methods (Colissimo). Any other cost linked to another shipping method (Chronopost, DHL, transporter or other) will not be reimbursed.

Product Compliance

If a product is judged non-compliant (isn’t consistent with the specifications, damaged product), the customer has to contact us within 48 working hours after product delivery, and prove the non-compliance (by sending pictures via email).
If we are not contacted in the time frame indicated, we will refuse any and all claim. This is not a procedure for a broken or damaged product, this is only for the compliance of the article. If you need to place a claim for a broken/missing/damaged product, please refer yourself to "Merchandise delivery"

Exchanges and returns

We accept exchanges for 14 days (starting from the initial delivery date) for products that can be returned (see above paragraph), and haven’t been used, damaged or deteriorated. However, in the case of an order withdrawn on the spot, the products can be returned against a credit note or refund in our premises within 15 calendar days.
Procedure for exchanges :

• Login to your account and generate a return request by selecting the products to return / exchange. A return identification document will be generated within 24 working hours. Print the PDF or simply write your name, order number and the list of the products that you want to return or exchange with the associated instructions. This document must be put inside the parcel.
• Write down the product and size with which you would like to exchange the product you are returning or if you would rather be reimbursed.
• Should there be a difference in price between the products to exchange, add a check with the difference if it’s more expensive. If it’s not, we will reimburse you or award your customer account with gift vouchers.
• Send us the products at your own expense, while making sure to protect them well, and wrap them up in the same way you received them (we can refuse a parcel if the received package is damaged) to the following address:
  e-France
  304 rue Gustave Eiffel
  ZAE Quartier d'entreprises de l'Europe
  34290 Montblanc
  FRANCE
  Phone: +33 9 52 21 57 39
• We will process your request as soon as the parcel is received.

We accept the exchange of one or more products (minimum value of €25) per order during the period of 14 days from receipt of your initial order. Return costs to our warehouse are the responsibility of the customer. The return request (or withdrawal), and the return of the product must be effective within 14 days from the date of delivery of the package.

We cover re-shipment costs (transport of the exchanged product to the customer's initial address) only for a first exchange (one exchange per order), for mainland France (excluding Corsica) and border countries only. (Germany, Belgium, Luxembourg, Spain and Italy), and excluding shipping method by carrier (such as Schenker). If applicable, no exchange will be made and a refund or credit will be issued to the customer's account. Outside of these countries, all costs related to the return or exchange of the order are entirely the responsibility of the customer. Beyond this first reshipment of your exchange at our expense, the costs of any other exchange (return costs to our after-sales service and reshipment to the customer's address) are entirely the responsibility of the customer.

Reimbursements

The refund will be effective within a maximum period of 14 days from the date of receipt of the returned products at our premises (deadline set in support of the tracking of the returned package provided by the customer). The refund will be made by reimbursement by the means of payment used when ordering or by the allocation of a purchase credit (voucher) to the customer account, at the customer's convenience. Any returned order having been paid for by voucher will be credited with the value of the voucher, the time of use remains unchanged from the initial purchase date of said voucher. If the voucher validity period is exceeded at the time of return, it will be valid again for 15 days from the date of validation by the sales team by email.

The total refund of the order, including shipping costs, is only made if all of the products in the order are returned to us in due form, and only for orders delivered in mainland France (excluding Corsica). In other words, only the reimbursement of products received in returns to our after-sales service will be reimbursed to the customer and only if a withdrawal request has been issued on the returns form available on the customer account within the legal deadlines. In the event that no voucher has been issued within the legal withdrawal period, only a credit of the value paid for the returned products will be credited for a value of 6 months.

In accordance with the DGCCFR, the reimbursement of shipping costs in the event of withdrawal is limited to the least expensive standard shipping method available at the time of the order. Any other costs incurred by a different shipping method (home delivery, express shipping, specialized carrier or other) will not be refunded. No reimbursement will be made for shipping costs for orders shipped by specialized carrier (DB Schenker). Any costs incurred by non-receipt of the package (storage, return, file and other costs) will be invoiced to the customer or removed from the price of the products at the time of reimbursement. This is valid for any merchandise returned to the sender because it was not claimed by the customer and/or any non-compliance with the appointment made for delivery by the customer, or for any package not claimed at the collection point.

Mediation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer has the right to resort free of charge (except for possible lawyer and expert fees) to a consumer mediator with a view to the amicable resolution of a dispute. dispute opposing it to e-France. The European Commission's online platform for amicable dispute resolution is open to the public. Any consumer who encounters a dispute with a company located in the territory of the Union has the possibility of submitting a request for mediation through this European platform.

You can also consult the European Commission website dedicated to consumer mediation:
https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_en.

Responsibility and use of our products

SARL e-France will not be liable for damages of any nature, material, immaterial or corporeal, that could result from misuse of the sold products. The same goes for eventual changes in products due to manufacturers. SARL e-France’s responsibility will be limited to the amount of the order and could not be questioned for simple errors or omissions that could have subsided despite all of the taken precautions in the presentation of the products.

Privacy and security

See Privacy Notice page to read our policy about personal data confidentiality and transaction safety and security.

Copyright

Any and all contents of this website, including but not limited to texts, logos, images, animations, are the intellectual property of SARL e-France, and can not be changed, distributed, reused or transmitted without our written approval.

External links

This website can contain links that redirect towards external websites, belonging to and/or exploited by third parties. SARL e-France can not be held liable for any content or operations present on those websites.